RuVi

Terms of Service

Effective date: October 26, 2026

These Terms govern your use of RuVi — Live Translator (the website at ru-vi.online, the desktop application and the real-time translation service; together, the "Service"), provided by the RuVi team ("we", "us"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy and Refund Policy.

1. The Service

The Service translates your speech in real time during calls and voices the translation, on paid plans in a synthetic copy of your own voice ("voice clone"). It can also show translated subtitles of the other party and, on some plans, voice the other party's translation into your headphones.

Machine translation and speech recognition can be wrong, incomplete or delayed. Do not rely on the Service where a mistake could cause harm — for example medical, legal, emergency or safety-critical communication — without a human interpreter.

2. Eligibility and accounts

You must be at least 18 years old. You are responsible for keeping your password safe and for everything done under your account. One person — one account; accounts may not be shared. Organization accounts are managed by the organization's managers under a separate agreement with us.

3. Plans, time and payment

  • Use of the Service is measured in time. Plans, prices and included hours are listed on ru-vi.online/pricing.
  • Subscriptions renew automatically each month or year from the date of payment until cancelled. Hours included in a subscription are valid for the current monthly period and expire at its end. On annual plans, hours are added each month.
  • Additional hours (packs) can be bought only with an active subscription, are used after your subscription hours, carry over between periods and can be used only while your subscription is active.
  • If your subscription ends, unused packs are kept frozen for 30 days. If you do not renew within 30 days, your packs, your voice clone and your voice-emotion profile are deleted.
  • Some modes use time at a different rate (for example, subtitles-only mode uses time at 50%); the current rates are shown on the pricing page.
  • Free trial and promotional minutes are limited (for example, one trial per person), expire as stated when granted and have no cash value. On the free trial the Service uses standard voices only.
  • Payments are processed by our payment provider. Prices may change; changes apply from your next renewal, and we will notify you in advance.
  • Refunds — see the Refund Policy.

4. Your voice clone

  • You may create a voice clone only of your own voice. By creating one you confirm that the recorded voice is yours and you consent to the creation and use of a synthetic copy of it for the Service.
  • Your clone is available only to your account. We do not use it for any other purpose and do not create clones of the people you talk to.
  • You can delete your clone at any time. It is also deleted as described in section 3 and when your account is deleted.

5. The other party and the law

  • You are responsible for using the Service lawfully in your calls. Some laws require the consent of everyone on a call before their voice is processed or recorded, and some require telling people that they are hearing machine-translated or AI-generated speech. Where such laws apply, you must inform the other party and obtain any required consent. The app asks you to confirm that you understand this before calls and asks again regularly.
  • We do not store the audio or the text of your calls (see the Privacy Policy). Recordings you make with the app's record function are stored on your own computer, and you are responsible for them.

6. Acceptable use

You must not use the Service to:

  • impersonate anyone, or clone or imitate a voice that is not your own;
  • deceive or defraud people, including by misrepresenting who is speaking;
  • harass, threaten or abuse others, or produce illegal content;
  • record or process other people's conversations unlawfully;
  • break, overload, reverse-engineer or get around the limits or security of the Service, or resell it without our written agreement;
  • create multiple accounts to obtain free time.

We may suspend or close accounts that break these rules, and remove voice clones used in breach of section 4.

7. Software and updates

We grant you a personal, non-exclusive, non-transferable licence to use the desktop application while you have an account. The application updates itself automatically; older versions may stop working with the Service.

8. Availability

We work to keep the Service available but do not guarantee uninterrupted operation. It depends on third-party providers and may be interrupted for maintenance or by failures. If a provider fails, the Service goes silent rather than passing your untranslated voice to the call.

9. Termination

You can stop using the Service and request deletion of your account at any time (see the Privacy Policy). We may suspend or terminate your account for breach of these Terms. Sections that by their nature should survive termination will survive.

10. Disclaimers and liability

The Service is provided "as is" and "as available". To the extent permitted by law, we disclaim all implied warranties, and our total liability for any claim related to the Service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential damages, including losses caused by translation errors. Nothing in these Terms limits liability that cannot be limited by law.

11. Changes to these Terms

We may update these Terms. We will post the new version on this page and, for material changes, notify you by email or in the app before they take effect. Continuing to use the Service after that means you accept the new Terms.

12. Governing law

These Terms are governed by the laws of Uruguay. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence.

13. Contact

RuVi — Live Translator, Montevideo, Uruguay, [email protected].