Refund Policy

Effective date: October 26, 2026

Payments for RuVi — Live Translator are processed by our payment provider. Refunds are made to the original payment method. To request a refund, write to [email protected] from the email of your account, or use the link in your purchase receipt.

Monthly subscriptions

• First purchase: full refund within 14 days of payment, if you have used no more than 1 hour in total.
• Renewals: not refundable once the new period has started. You can cancel at any time; your plan stays active until the end of the paid period.

Annual subscriptions

• Full refund within 14 days of payment, if you have used no more than 1 hour in total.
• After 14 days annual subscriptions are not refundable. If you cancel, your plan stays active, and monthly hours keep being added, until the end of the paid year.

Additional hours (packs)

• Refundable within 14 days of purchase if none of the pack has been used.
• Partially used packs are not refundable.

Plan changes

• Upgrade: you pay the prorated difference for the rest of the current period; the new plan starts immediately.
• Downgrade: takes effect at the next renewal; no refund for the current period.

Free time

Free trial minutes and minutes received from promotions, surveys or referrals have no cash value and cannot be refunded or exchanged.

Service problems

If the Service did not work for you because of a problem on our side, write to [email protected]. We may restore lost time to your balance or issue a refund at our discretion.

Your statutory rights

Nothing in this policy limits rights you have under the consumer law of your country. Where the law gives you a right to withdraw from a purchase of digital services, you agree, by starting to use the Service, that the service begins immediately.