Privacy Policy
Effective date: October 26, 2026
This Privacy Policy explains what personal data the RuVi team ("we", "us") processes when you use RuVi — Live Translator (the website at ru-vi.online, the desktop application and the translation service; together, the "Service"), why we process it, who we share it with and what rights you have.
Contact: [email protected], Montevideo, Uruguay.
1. Summary
- We translate your calls in real time. We do not record your calls and do not store the audio or the text of your conversations. Audio and text pass through our servers and our providers only for as long as needed to translate and voice them.
- Your voice clone is created from a recording you make yourself, with your explicit consent. The recording is sent straight to our voice provider and is not saved on our servers. The clone is deleted when you delete your account, or 30 days after your subscription ends.
- We keep your account data (email, password hash, balance, usage time) to run the Service and bill you.
- We do not sell your personal data and do not use it for advertising.
2. Data we process
| Data | What exactly | Why | How long |
|---|---|---|---|
| Account | email, password (stored only as a hash), role, account status, sign-up and last sign-in time, preferred language (taken from your browser or app) | to give you access to the Service | while the account exists |
| Sessions and devices | sign-in tokens (stored only as a hash) with a device label you or the app provide | to keep you signed in on your devices | 30 days after last use, or until you sign out; you can see your devices and sign out of any of them in your account |
| Usage and billing | call start and end time, billed seconds, translation mode, app version and operating system, technical counters (characters synthesized, seconds recognized), balance and its history, subscription and purchases | to bill you, show your balance and history, prevent abuse, plan capacity | while the account exists, and longer where accounting or tax law requires |
| Translation settings | your languages, chosen voice, glossary terms and other settings you enter | to translate the way you configured | while the account exists |
| Voice clone | an identifier of the voice model created by our voice provider; a history of when clones were created and deleted | to speak the translation in your voice | until you replace or delete it, delete your account, or 30 days after your subscription ends |
| Voice-emotion profile | a profile of how your voice normally sounds, learned during your calls, used to carry your tone (calm, sad, excited…) into the translated voice | to make the translated voice sound like you | until you delete your account, or 30 days after your subscription ends (deleting or replacing your voice clone does not delete it) |
| Live call audio and text | your microphone audio; the audio of the other side of the call when you turn on subtitles or voicing of the other party; recognized text and its translation | to translate in real time | not stored by us — processed in memory during the call; the on-screen text is cleared when you close the app window |
| Surveys and feedback | your answers to optional surveys and feedback forms | to improve the Service and understand our users; to grant survey rewards | while the account exists |
| Abuse prevention | a one-way hash of a normalized form of your email address, for free-trial and promotion eligibility | to make sure a free trial or promotion is used once | kept after account deletion, for this purpose only |
| Technical logs | IP address, request times, error messages, sign-in events with your email | security, preventing password guessing, troubleshooting | 14 days |
| Website analytics (only if you accept analytics cookies) | pages visited, how you got to the site, device and browser type, approximate location (country, city) — collected by Google Analytics under a random identifier, not linked to your account | to understand how the website is used and improve it | 2 months |
| Payments | handled by our payment provider; we receive the plan, amounts, dates, country and the status of payments, never your full card details | to activate your subscription | as required by accounting and tax law |
If you are a member of an organization account, your organization's managers can see your email, status, monthly time limit, time used and the organization's usage history broken down by member. If you are removed from an organization, your email stays in that organization's usage history.
Call recordings you make yourself with the app's "record" function are saved on your own computer and never uploaded to us.
When a promotion adds bonus minutes to your balance, we may email you about it in your language. Every such email has an unsubscribe link (and one-click unsubscribe in your mail app); after you unsubscribe, the bonus minutes are still added, but we no longer email you about them. Emails you request yourself — confirmation codes and password reset — always arrive.
3. Your voice and biometric data
Your voice clone and voice-emotion profile can be considered biometric data in some jurisdictions. We create them only after you explicitly confirm that the voice is your own and that you agree to cloning, and only on paid plans. You can delete your clone at any time from the app, or by writing to [email protected]. Your voice-emotion profile is kept until you delete your account or 30 days after your subscription ends; you can ask us to delete it earlier at [email protected]. We never use your voice to impersonate you or anyone else, and we never create a clone of the person you are talking to.
4. Who we share data with
We use the following providers ("processors"). They process data only on our behalf and under their own security and privacy terms.
| Provider | Purpose | Data |
|---|---|---|
| Soniox (USA) | speech recognition and translation | live call audio, recognized text |
| ElevenLabs (USA) | speech synthesis; voice clones | text to be voiced; your voice recording for cloning; your voice clone |
| Hostinger (servers in the United Kingdom) | servers | all data we store |
| Cloudflare (global) | network protection, delivery, email forwarding, bot protection on sign-up and forms (Turnstile) | network traffic, IP addresses, emails sent to our addresses |
| Google (USA) | website analytics (Google Analytics 4), only with your consent | website usage data and the analytics cookies described in section 10 |
| Resend (USA) | sending account emails and emails about bonus minutes | your email address, email content |
| Honeybadger (USA) | error reports | technical error details; texts of conversations and email addresses are removed before sending |
| Payment provider | payment processing | billing and payment data |
Soniox processes real-time audio transiently: it does not store the audio or the text of real-time requests and does not use customer content to train or improve its models (Soniox Privacy Policy, June 2026). ElevenLabs acts as our processor; we have opted out of the use of our content for training its models. Your voice clone is kept in our ElevenLabs account until it is deleted as described above. ElevenLabs keeps a history of generated speech (the text and audio of each voiced phrase); we delete this history from our ElevenLabs account automatically every hour, so it is kept there for no longer than about an hour.
The voice-emotion analysis runs on our own servers and is not shared with third parties.
We may disclose data if required by law, or to protect our rights and the safety of users.
5. International transfers
Our servers are in the United Kingdom; several providers are in the United States. Where the law requires it, transfers are covered by appropriate safeguards such as the providers' standard contractual clauses.
6. Legal bases (EU / UK users)
Contract — to provide the Service you signed up for; consent — for your voice clone and voice-emotion profile (you can withdraw it at any time by deleting the clone, or by asking us at [email protected] to delete the voice-emotion profile), and for analytics cookies on the website (you can withdraw it at any time in the cookie settings on the website); legitimate interests — security, abuse prevention, improving the Service; legal obligation — accounting and tax records.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your data, to object to or restrict processing, and to withdraw consent. You can delete your account and its data yourself on the website (your account page → Delete account; a member of an organization account asks the organization to remove it). Your voice clone, translation settings, glossary and sign-ins are deleted at once; your voice-emotion profile within 30 days; usage and billing records stay only without your email, as accounting law requires. To use the other rights, write to [email protected] from the email of your account. We answer within 30 days. You may also complain to your local data-protection authority.
California residents: we do not sell or share personal information for cross-context behavioral advertising.
8. Children
The Service is not meant for anyone under 18, and we do not knowingly collect data from children.
9. Security
Passwords and sign-in tokens are stored only as one-way hashes, traffic is encrypted (HTTPS/TLS), our core translation server accepts requests only from our own gateway, and access to servers is limited to the administrator.
10. Cookies
Essential cookies — always on, needed for the Service to work:
| Cookie | Where | Why | How long |
|---|---|---|---|
vt_site |
website (ru-vi.online) | keeps you signed in to your account on the website | 30 days after last use, or until you sign out |
vt_session |
translator window (app.ru-vi.online) | keeps you signed in to the translator window opened by the app | 30 days after last use, or until you sign out |
The website also remembers your cookie choice and, if you came by a friend's invitation link, the invitation code until you sign up — in your browser only.
Analytics cookies — only if you accept them in the cookie banner. We use
Google Analytics 4 to count visits and see which pages are useful. It sets the
cookies _ga and _ga_<ID> (up to 2 years) with a random identifier. Google
Analytics does not store your IP address; we have turned off advertising
features and Google signals, and we do not link analytics to your account.
Until you accept, Google Analytics is not loaded. You can change your choice
at any time with the "Cookie settings" link at the bottom of the website.
We do not use advertising cookies. The app itself does not use analytics.
11. Changes
We will post changes on this page and update the effective date. For material changes we will notify you by email or in the app.